Patient Update: Some services may be disrupted by global IT outage

The global IT outage affecting Microsoft is having an impact on NHS services.

Our practices can still access their clinical systems, but access to email and other programmes we use, including Microsoft Teams, has been disrupted.

You can still contact your practice as normal by telephone or using our online consultation tools or the NHS App.

But practices may not be able to see or respond to emails sent by patients. It may also affect communication between our teams, other practices and external organisations that use Microsoft services.

For example, specialist referrals that would normally be sent by email may be delayed or may not reach their destination.

Our teams are working around these problems as best they can. However, some services may take longer than usual, and there may be delays in responding to patients or arranging care.

We apologise for any inconvenience this causes and thank you for your patience while we work through these issues.