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Managing services for another person in the NHS App

If you have proxy access to the health records of a family member or someone else you look after, here is how to switch to their profile in the NHS App so you can act on their behalf.

Follow the step-by-step instructions or watch the video below:

  • Open the NHS App on your smartphone
  • On the home page, scroll down until you see Manage services for another person
  • Select Switch profiles
  • Under Linked Profiles, you’ll see everyone you have access for
  • Select the person whose care you would like to manage
  • Next, you will see what services are available
  • Switch to their profile by tapping the green button
  • When you are ready to switch back to your profile, tap the yellow banner at the top